Privacy Policy
Privacy Policy
Effective date: 9 August 2026
Southern Crest Pty Ltd (“Southern Crest”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information through southerncrest.com.au, our trade accounts, enquiries, orders and business operations.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
1. Personal information we collect
Depending on how you interact with us, we may collect:
your name, telephone number and email address;
company name, business address, ABN and business type;
trade-account application and approval information;
account login and customer-portal information;
quotation, order, billing, payment and delivery information;
product requirements, specifications and customisation requests;
records of emails, telephone calls, enquiries and other communications;
supplier, manufacturer and business-contact information; and
technical information such as your IP address, browser, device, website activity and cookie preferences.
We generally do not request sensitive information. Please do not provide sensitive information unless it is reasonably necessary and we have requested it.
2. How we collect information
We may collect personal information:
directly from you when you contact us, apply for a trade account, create an account, request a quote or place an order;
through our website forms, customer portal, emails, telephone calls and business correspondence;
through cookies and similar website technologies;
from your employer, authorised representatives or business associates;
from suppliers, manufacturers, freight providers and other service providers; and
from publicly available business sources where appropriate.
If you do not provide requested information, we may be unable to assess a trade application, provide a quotation, process an order or deliver the requested service.
3. How we use personal information
We may use personal information to:
respond to enquiries and provide quotations;
assess, establish and administer trade accounts;
source, customise and supply products;
process orders, payments, deliveries and returns;
coordinate production, quality, freight, customs and import arrangements;
communicate about accounts, products, orders and services;
maintain and improve our website and business operations;
prevent fraud, misuse and security incidents;
comply with accounting, taxation, legal and regulatory requirements; and
send relevant marketing communications where permitted.
We will provide a clear way to unsubscribe from marketing emails. Marketing consent and unsubscribe requests are handled in accordance with applicable Australian spam and privacy requirements.
4. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
our employees, contractors and authorised representatives;
manufacturers, suppliers and product-development partners;
website, hosting, cloud, email and business-software providers, including Odoo;
payment processors, banks and accounting providers;
couriers, warehouses, freight forwarders and customs brokers;
professional advisers, insurers and auditors;
government, regulatory and law-enforcement authorities where required; and
a purchaser or adviser involved in a proposed sale or restructuring of our business.
We do not sell personal information.
5. Overseas disclosure
Southern Crest works with overseas suppliers, manufacturers and service providers. Personal information may therefore be disclosed to or processed by recipients outside Australia where necessary to provide our services.
These locations may include China, countries in the European Union, the United States and other countries in which our suppliers, manufacturers, logistics providers or technology providers operate.
Information disclosed overseas may include business contact details, product requirements, order details and delivery information. We take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information securely and consistently with applicable privacy requirements.
6. Cookies and website information
Our website uses cookies and similar technologies to:
operate essential website functions;
maintain sessions and customer accounts;
remember cookie preferences;
understand website performance and usage; and
improve website content and customer experience.
You can select your cookie preferences through our website cookie notice. You may also disable cookies through your browser, although some website functions may not operate correctly.
Third-party services used by our website may collect technical information in accordance with their own privacy policies.
7. Direct marketing
Where permitted, we may send information about products, services and trade opportunities that may be relevant to you.
We will obtain consent where required, identify Southern Crest as the sender and provide an unsubscribe facility. You may opt out at any time by using the unsubscribe link or contacting us.
We will action valid email and SMS unsubscribe requests in accordance with applicable law. Australian commercial messages generally require consent, sender identification and an accessible unsubscribe method. ACMA spam guidance
8. Storage, security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.
Personal information may be stored electronically through our business systems and service providers or in secure physical records.
No internet transmission or storage system can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law. When no longer required, information is deleted, destroyed or de-identified where reasonably practicable.
Where the Notifiable Data Breaches scheme applies, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner when legally required. OAIC Notifiable Data Breaches scheme
9. Access and correction
You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.
We may need to verify your identity before responding. In some circumstances, access may be restricted as permitted by law. If we refuse a request, we will explain the reason where required.
10. Privacy complaints
If you believe we have mishandled your personal information, please contact us with:
your name and contact details;
an explanation of your concern; and
any relevant supporting information.
We will acknowledge and investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Third-party websites
Our website may contain links to third-party websites. Southern Crest is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
12. Children
Our website and trade services are intended for businesses and are not directed to children under 18. We do not knowingly seek to collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on our website with its effective date.
14. Contact us
For privacy questions, access or correction requests, or complaints, contact:
Southern Crest Pty Ltd
Sydney, Australia
Email: hello@southerncrest.com.au