Trade Terms & Conditions
Effective date: 9 August 2026
These Trade Terms & Conditions apply to quotations, orders and supplies made by Southern Crest Pty Ltd (“Southern Crest”, “we”, “us” or “our”) to a customer (“Customer”, “you” or “your”).
By applying for a trade account, approving a quotation, placing an order or accepting goods or services from us, you agree to these terms.
1. Trade customers
Our wholesale products and services are intended primarily for businesses, retailers, distributors, manufacturers and other approved trade customers.
Trade accounts are subject to approval. We may request business identification, contact, credit or trade-reference information before approving an account or extending credit.
Approval of a trade account does not require us to accept every order or provide credit.
2. Products and services
Southern Crest supplies and sources products including:
footwear, sheepskin boots and slippers;
accessories;
bedding and textile products;
footwear materials and components;
private-label and customised products;
branded packaging; and
sourcing, procurement, freight and import-coordination services.
Product availability, colours, materials, sizes, packaging and specifications may change. Images and samples are illustrative, and reasonable variations may occur between production batches.
3. Prices and GST
Unless stated otherwise:
all prices are in Australian dollars;
wholesale prices exclude GST;
delivery, freight, insurance, customs charges, duties and other third-party costs are additional; and
prices may change before an order is accepted.
Any applicable GST will be shown on the invoice.
An obvious pricing, description or calculation error may be corrected before we accept or dispatch an order.
4. Quotations
A quotation is an invitation to place an order and is not binding until we confirm acceptance.
Quotations are subject to product availability, minimum order quantities, supplier pricing, exchange rates, freight costs and production capacity.
If no validity period is shown, the quotation remains subject to confirmation at the time of ordering.
5. Orders
An order becomes binding when we issue written acceptance, an order confirmation or an invoice, or when we commence sourcing or production with your approval.
We may reject or limit an order because of:
product availability;
minimum order quantities;
account status or payment history;
supplier or production limitations;
pricing or listing errors; or
legal, safety or compliance concerns.
You must check the products, quantities, sizes, colours, specifications, delivery address and other order details before approval.
6. Custom and private-label orders
Custom, private-label, made-to-order and specially sourced products may require:
minimum order quantities;
deposits or prepayment;
artwork, sample or specification approval;
production tolerances; and
longer lead times.
Production will proceed based on the latest sample, artwork, specification or written approval supplied by you.
Reasonable variations in colour, texture, material, measurements, packaging and finish may occur between samples and bulk production.
You are responsible for confirming that names, logos, designs, labels and other materials you provide are accurate and that you have the right to use them.
Once sourcing or production has commenced, custom or private-label orders generally cannot be cancelled or returned for change of mind.
7. Payment
Payment must be made according to the terms shown on our quotation, order confirmation or invoice.
We may require a deposit, full prepayment or cleared payment before ordering, production or dispatch.
Approved credit customers must pay invoices by the stated due date. If an account becomes overdue, we may:
suspend further orders or deliveries;
withdraw credit terms;
require payment before supplying additional goods; and
recover reasonable collection costs where legally permitted.
You must notify us promptly if you dispute an invoice. An invoice dispute does not delay payment of amounts that are not genuinely disputed.
8. Shipping quotations and invoices
Product prices do not include shipping unless expressly stated.
After an order is placed, we will calculate shipping based on the order size, weight, destination, carrier and required service. We will then provide a separate shipping quotation or invoice.
The order will not be dispatched until:
the shipping charge has been accepted;
all amounts required before dispatch have been paid; and
any account conditions have been satisfied.
Where approved credit terms apply, shipping may be added to the Customer’s account invoice.
If you do not accept the shipping charge, you may request cancellation of a standard stock order provided it has not been dispatched, specially ordered or allocated in a way that causes us a cost. Custom, private-label and specially sourced orders remain subject to the cancellation provisions below.
Additional freight may apply to remote destinations, split deliveries, redelivery, storage, address changes, tailgate service or other special requirements.
9. Delivery
Delivery dates and production lead times are estimates unless we expressly agree otherwise in writing.
We will take reasonable steps to meet estimated dates but are not responsible for reasonable delays caused by suppliers, manufacturers, carriers, customs, ports, industrial action, weather, border controls or events outside our reasonable control.
We may deliver an order in separate shipments where reasonably necessary. Approved additional freight will be invoiced accordingly.
You must provide a complete and accessible delivery address and ensure someone is available to receive the goods where required.
10. Risk and ownership
Risk in the goods passes to you:
when the goods are delivered to your nominated address;
when you or your representative collect them; or
when they are collected by a carrier nominated and arranged by you.
Ownership of the goods remains with Southern Crest until all amounts owing for those goods, including applicable freight and GST, have been paid in full.
Until ownership passes, you must keep the goods identifiable, protected and in saleable condition where reasonably practicable.
11. Checking deliveries
You must inspect deliveries promptly.
Please notify us in writing within five business days of delivery if:
cartons or goods were visibly damaged in transit;
items are missing;
incorrect products were supplied; or
there is another issue reasonably discoverable on inspection.
Include the invoice or order number, affected quantities, a description of the issue and clear photographs where applicable. Keep the goods and packaging until we provide instructions.
Faults that could not reasonably be discovered during the initial inspection must be reported promptly after discovery.
These notification periods help us investigate claims with suppliers and carriers. They do not exclude any rights or remedies that cannot legally be excluded.
12. Faulty, damaged or incorrect goods
Do not return goods without our written approval.
We may request photographs, batch information, samples or return of the goods so we can assess the claim. A business is generally entitled to assess a product before providing a remedy.
If we confirm that goods are faulty, damaged before risk passed to you, or incorrectly supplied, we will provide an appropriate remedy. Depending on the circumstances, this may be:
repair;
replacement;
resupply;
credit;
partial refund; or
refund.
No restocking fee applies to an approved return of faulty, damaged or incorrectly supplied goods.
Where we arranged the freight and approve the claim, we will arrange collection or reimburse reasonable approved return-freight costs. If you arranged your own carrier and the damage occurred after risk passed to you, the claim should be made against that carrier.
Damage caused by misuse, incorrect storage, improper handling, unauthorised modification, normal wear or failure to follow care instructions is not treated as a product fault.
13. Change-of-mind returns
Southern Crest is not required to accept a wholesale change-of-mind return. We may approve one at our discretion if:
you request approval within 14 calendar days of delivery;
the goods are standard stocked products;
the goods are unused, unwashed, unworn and undamaged;
all packaging, tags, cartons and labels are intact;
the goods are in their original condition and suitable for immediate resale; and
you provide the invoice or order number.
Approved change-of-mind returns are subject to:
a 15% restocking fee;
return freight and insurance being paid by you;
deduction of the original shipping charge; and
inspection after the goods are received.
An approved change-of-mind return will normally be issued as an account credit rather than a cash refund.
The following are not returnable for change of mind:
private-label, personalised or custom products;
made-to-order or specially sourced products;
clearance, discontinued or final-sale products;
goods altered at your request;
opened bedding or personal-wear products where hygiene or resale condition is affected; and
goods that are used, damaged, incomplete or not in resaleable condition.
Approval must be obtained before sending anything back. Unauthorised returns may be refused and returned at your cost.
14. Cancellations and order changes
Requests to cancel or change an order must be made in writing and require our approval.
A standard stock order may generally be cancelled before dispatch if it has not caused us a non-recoverable cost.
If an order has entered sourcing, production, branding, packaging or international freight, you are responsible for reasonable costs already incurred or committed.
Deposits for custom, private-label or specially sourced orders may be non-refundable to the extent they cover work performed, materials purchased or supplier commitments.
15. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law or another applicable law.
A business may qualify as a consumer under the Australian Consumer Law in some circumstances. However, consumer guarantees generally do not apply to goods acquired for resale, transformation in production or manufacturing, or repairing or treating other goods.
Where a statutory guarantee applies, your rights operate in addition to these terms.
16. Liability
To the extent permitted by law, Southern Crest is not liable for indirect, incidental or consequential loss, loss of profit, loss of opportunity or loss arising from delay.
Where liability can legally be limited, our liability will be limited, at our option, to:
replacing or repairing the goods;
supplying equivalent goods;
resupplying the services; or
paying the reasonable cost of the applicable remedy.
Nothing in this section limits liability where doing so would be unlawful.
17. Intellectual property
Southern Crest retains ownership of its website content, photographs, product information, documents, designs and other materials unless stated otherwise.
You may use supplied product information and approved images for the legitimate resale and promotion of products purchased from us, but you must not misrepresent, alter or use our intellectual property unlawfully.
Custom artwork, branding and intellectual property supplied by you remain yours. You are responsible for ensuring their authorised use does not infringe another party’s rights.
18. Confidentiality
Wholesale prices, supplier information, samples, specifications, quotations and private-label arrangements may be commercially confidential.
Neither party should disclose the other party’s confidential information except where necessary to perform the order, obtain professional advice or comply with law.
19. Privacy
We handle personal information in accordance with our Privacy Policy, available on our website.
20. Events outside our control
Neither party is responsible for a failure or delay caused by an event outside its reasonable control, including natural disasters, fire, flood, war, government action, border restrictions, port disruption, industrial action, transport interruption, supplier failure or widespread systems failure.
The affected party must take reasonable steps to reduce the effect of the event and resume performance when practicable.
21. Changes to these terms
We may update these terms by publishing a revised version on our website.
The terms applying to an accepted order are those in effect when the order was accepted, unless both parties agree otherwise or a change is required by law.
22. Governing law
These terms are governed by the laws of New South Wales, Australia.
The parties submit to the courts of New South Wales and any courts entitled to hear appeals from them.
23. Contact us
Questions about orders, shipping or returns may be directed to:
Southern Crest Pty Ltd
Sydney, Australia
Email: hello@southerncrest.com.au
Website: www.southerncrest.com.au/contactus